100 JILI Account Recovery & Password Reset Guide

Losing access to an account that holds your funds can be stressful. At 100 JILI, we have implemented secure protocols to ensure that legitimate account owners can recover their access quickly, while simultaneously preventing hackers from compromising player wallets.

Whether you forgot your password, lost your mobile phone, or want to permanently delete your account, this guide outlines the official procedures.

How to Reset a Forgotten Password

If you still have access to the mobile number you used to register, resetting your password takes less than two minutes:

1. Go to the 100 JILI login page on the app or website.
2. Click the "Forgot Password?" link located below the login fields.
3. Enter your registered mobile number.
4. Click "Send OTP". A One-Time Password will be sent to your phone via SMS.
5. Enter the OTP and input your new, secure password.

Security Tip: Choose a strong password containing letters, numbers, and symbols. Never use the same password you use for your GCash or banking apps.

Lost Your SIM Card or Phone?

If your phone was stolen or you no longer have access to the SIM card associated with your 100 JILI account, the automated OTP system will not work.

Do NOT attempt to register a new account. Because your name and details are already in the system, creating a duplicate account will trigger our Anti-Money Laundering (AML) software, resulting in a permanent ban.

Instead, you must undergo a manual KYC (Know Your Customer) recovery process:

• Open the 24/7 Live Chat on the homepage (you do not need to be logged in to use the chat).
• Explain that you have lost access to your registered number.
• The agent will ask for your Username and full registered name.
• You will be required to upload a clear photo of your valid Government ID (e.g., Passport, Driver's License, UMID) along with a selfie of you holding the ID next to your face.
• Once verified, the support team will manually update your registered number, allowing you to trigger a password reset.

How to Request Account Deletion (Self-Exclusion)

100 JILI strictly adheres to PAGCOR's Responsible Gaming directives. If you feel that gambling is negatively impacting your life, or if you simply wish to stop playing permanently, you have the right to request an account deletion.

In the casino industry, this is known as Self-Exclusion.

• To initiate this, contact Live Support and explicitly state: "I want to permanently self-exclude and delete my account."
• Ensure you have withdrawn any remaining real-money balance before making this request.
• Once processed, your account will be permanently deactivated. This action cannot be undone.
• You will be added to an internal registry that blocks you from ever creating a new account on the 100 JILI platform using your name or details.

Frequently Asked Questions