100 JILI Account Recovery
Regain access to your account quickly and securely.
Losing access to your casino account can be stressful, especially if you have funds in your wallet.100 JILI has implemented secure protocols to help legitimate account owners recover their access while keeping unauthorized users out.
Scenario 1: Forgotten Password
If you simply forgot your password but still have access to your registered mobile number:
- Navigate to the Login Page.
- Click the "Forgot Password?" link below the login form.
- Enter your registered mobile number.
- Enter the OTP (One-Time Password) sent via SMS to your phone.
- Create and confirm your new secure password.
Scenario 2: Account Locked
Accounts are automatically locked after multiple failed login attempts to prevent brute-force hacking. To unlock it, you cannot reset the password yourself.
Action Required: Contact Live Chat Support. Inform the agent that your account is locked. They will ask you security questions (e.g., date of birth, last deposit amount) to verify your identity before unlocking it.
Scenario 3: Lost Phone/Number
Manual KYC Recovery
If you no longer have access to the phone number registered to your account, recovery is more complex. You must contact Live Chat and initiate a Manual Account Recovery. You will be required to submit:
1. A photo of the valid government ID you used during initial KYC verification.
2. A "selfie" holding that ID next to your face.
3. Proof of a recent deposit (e.g., a GCash transaction receipt).
Once verified by our security team, we can update your registered phone number.